Information for Tenants

Rent Payments

Check your account and pay rent online via our tenant portal

Your logon details will have been provided with your welcome pack, or please contact us for assistance.


Deposit for studios is £300 per person

Deposit for shared apartments is £150 per person

Home Information Pack & FAQ

This is your home information pack containing all the details and information about your property.

Home Information Pack

General Information & Maintenance

Please view our main website for general information about your stay at Gatecrasher Apartments, including an online form for reporting maintenance.

Contents Insurance

NEW for 2021/2022: all inclusive rent now includes contents insurance. Up to £6,000 contents & up to £2,000 lap top cover

By partnering with Endsleigh, the No.1 student insurance provider, we’ve arranged contents insurance for all our students staying with us in our residence at no cost to you.

It is important all students confirm their cover to ensure you understand what is and isn’t covered. Plus you’ll also be entered into a prize draw, courtesy of Endsleigh!

Visit confirm your cover to see:

  • What is and what isn’t covered
  • Policy excess – the amount you pay when you make a claim
  • How to make a claim
  • Personalise cover

We understand students have a limited budget so Endsleigh have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home.

Cancellation Policy

View our Cancellation Policy (PDF, opens in a new window)

Covid-19 Policy

Please check for Covid-19 updates on our main student accommodation website

Broadband/Wi-Fi Finer Details

Broadband is provided by ASK4

Each tenant user account includes as standard the ASK4 100Mb/s package which is shared between all the personal devices being used at any one given time. Wi-Fi connection speeds of up to 50Mb/s are included but the speed achieved not only depends on your device but also how many other tenants are using Wi-Fi at the same time.

Read more details

From July 2021, ASK4 will be upgrading their service as follows:

  • Wired connection will be increasing from 100 Mb/s to 200 Mb/s
  • Wireless connection will increasing from 50 Mb/s to 100 Mb/s
  • 4Connect Plus included free, a saving of £25 and increased device allowance from 4 to 10. (4Connect Plus is a personal private network for each student which was previously an option for students to purchase direct from Ask4 at £25 per annum)


West One Student Accommodation promotes positive relations between people and a culture of respect. Read our Equality & Diversity Policy

West One Student Accommodation are committed to providing a good standard of accommodation and an excellent service, but in the very rare event of something going wrong please see our Complaints Procedure

National Code Student Accommodation

We are proud that Gatecrasher Apartments are accredited under the National Code for Student Accommodation.

This means our tenants can be confident that we offer safe and secure student accommodation, maintained and managed to a high standard.

View National Code Certificate

Member of the National Code for Student Accommodation